Customer Support Agent for a Retail Store

A retail store in Raipur with an active WhatsApp customer base was spending 3–4 hours daily answering the same questions — order status, product availability, return policies, store timings.

We deployed a Customer Support Agent connected directly to their WhatsApp Business account. It handles all incoming queries instantly, checks order status from their system, and escalates to the owner only when a human decision is genuinely needed.

Key results:

• 100+ daily queries handled without manual effort
• Response time dropped from hours to seconds
• Owner reclaimed 3+ hours every day
• Customer satisfaction improved due to instant replies

The owner now checks in on conversations just once a day — and only to handle the rare escalations.